人性化管理模式应用于门诊药房的效果及满意度分析
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柴成谦，解凤霞
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中国人民解放军联勤保障部队第九〇六医院，浙江宁波，315040
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摘要：目的? 分析门诊药房患者予以人性化管理模式的应用效果，以及对患者满意度的影响。方法?? 选取2024年1月至2025年1月我院门诊药房患者100例参与研究，以计算机随机法分组，研究组予以人性化管理模式，对照组予以传统管理模式，每组人数50例，分析两组患者满意度，临床指标，差错事件发生率等。结果? 研究组满意度水平比较对照组较高，P＜0.05。研究组临床指标比较对照组优异，P＜0.05。研究组差错事件发生率比较对照组较低，P＜0.05，组间有统计学意义。结论? 在门诊药房管理中以人性化管理模式优势显著，能减少差错事件发生情况，提高患者满意水平，减少患者排队时间，值得临床使用。
关健词：门诊药房；人性化管理模式；满意度；差错事件
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Effect and satisfaction analysis of humanized management mode applied to outpatient pharmacy
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Chengqian Chai,Fengxia Xie
The 906th Hospital of the Joint Logistics Support Force of the Chinese People's Liberation Army, Ningbo Zhejiang 315040, China
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Abstract：Objective To explore the application effect of humanized management mode for outpatient pharmacy patients and its inffuence on patients' satisfaction.Methods From January 2024 to January 2025, 100 patients in outpatient pharmacy of our hospital were selected to participate in the study, and they were randomly divided into two groups by computer. The study group was given humanized management mode, while the control group was given traditional management mode, with 50 patients in each group. The satisfaction degree, clinical indicators and error incident rate of the two groups were analyzed.Results The satisfaction level of the study group was higher than that of the control group (P < 0.05). The clinical indexes of the study group were better than those of the control group (P < 0.05). The incidence of error events in the study group was lower than that in the control group (P < 0.05), which was statistically signiffcant.Conclusion The humanized management mode has obvious advantages in outpatient pharmacy management, which can reduce the occurrence of error events, improve patients' satisfaction level and reduce patients' queuing time, and is worthy of clinical use.
Keywords : Outpatient pharmacy; Humanized management mode; Satisfaction; Error event
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